Frequently Asked Questions
Find quick answers to your questions about our 3D printers, laser engravers, and order policies.
What is the standard shipping time for my order?
Orders are typically processed within 1-2 business days. Shipping times vary by region, taking approximately 3-7 business days for domestic orders from our local warehouses.
Do ELEGOO products come with a warranty?
Yes, we provide a 1-year limited warranty on our 3D printers and laser engravers. Consumable parts like LCD screens, FEP films, and nozzles have specific warranty periods based on their expected lifespan.
What is your return policy for 3D printers?
We offer a 30-day return policy for most items. The product must be in its original packaging and in resalable condition. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
Which payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment options depending on your shipping destination.
Where can I find the latest firmware and slicing software for my device?
All firmware updates, software drivers, and recommended slicing profiles are available in the 'Support' section of our official website under the 'Download' category.
Do I need to pay customs duties and taxes?
For orders shipped from our local warehouses (US, EU, UK, AU, CA), taxes are calculated at checkout and no additional customs duties apply. For international shipping from our main hub, customers are responsible for local import duties.